Return Policy

Return Policy

1.       If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for a refund depending on the product category and condition. Please see the detailed terms in the relevant category below.

2.       Please note that some products are not eligible for a return if the product is"No longer needed"

3.       For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy.

 Note: If it's not showing properly on mobile devices then please open this page on a Laptop or PC for a better view.

Returns Policy per Category

Phones and Tablets

Phones, Tablets, Earphones & Headsets

Okaramart items: 14 Days; Return and refund

Non-Okaramart items: 7 Days; Return and refund

Not eligible for return if the item is"No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Mobile & Tablet Accessories

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is"No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Fashion

Clothing, Apparel, Bags & Shoes

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable on the product detail page cannot be returned.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Eyewear, Jewellery & Watches

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Shoecare

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Beauty & Health

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Appliances

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Other Peripherals & Accessories

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Software

Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly. For more information please click here.

TVs, Audios & Cameras

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Other Accessories

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Movies & Music

Non-returnable

Home & Living

Bedding, Bath & Home Décor

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Kitchen & Dining, Furniture & Lighting

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Sports & Travel

Clothing, Apparel & Shoes

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Outdoor Equipments,Team & Racket Sports

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Fitness & Other Sports Equipment

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Supplements

Non-returnable

Baby, Toys & Kids

Clothing, Apparel & Shoes

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Toys & Games, Baby Care & Hygiene

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Grocer's Shop

Non-returnable

Other Categories

Books & Stationery

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Pet Supplies

Non-returnable

Automotive & Motorcycles

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

Medical & Industrial Equipment

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is"No longer needed"

Events & Tickets

Non-returnable

International Shipping

Non-returnable

Lifestyle Products

Okaramart items: 14 Days; Return and refund.

Non-Okaramart items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

 

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Valid reasons to return an item

1.       Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

2.       Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

3.       Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only