Happy Customers
Happy customers care for you just the way you care for them. You can trust our website and do online shopping. If you get low quality, wrong or improper order then 100% refund. Stay Home, Stay Save and Do Happy Shopping.
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All categories
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- Eggs
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- Powdered Milk
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- Cheese & Butter
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- Milk
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- Cream
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- view more
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+92(305)310-9449
+92(305)310-9449
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All categories
-
-
-
-
-
- Eggs
- /
- Powdered Milk
- /
- Cheese & Butter
- /
- Milk
- /
- Cream
- /
- view more
-
Refund Policy
HomeRefund Policy
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
Note: If it's not showing properly on mobile devices then please open this page on a Laptop or PC for a better view.
The time required to complete a refund depends on the refund method you have selected.
The refund time starts once the quality check is completed. (For quality check timelines in the table below)
| Item Type | Drop Off TAT | Pickup TAT | Hand over to Okaramart WH | QC TAT |
| Non Bulky | 48 hours from return request initiated | N/A | 3 working days | 3 days |
| Bulky | N/A | 5 working days from return request initiated | 5 working days once the item is picked | 5 days |
Please note that this policy does not apply to Okaramart products. For Okaramart return and refund policy please click here .
| Payment Method | Refund Option | Refund Time |
| Debit/ Credit Card | Debit/ Credit Card | 10 Working Days |
| HBL Direct Transfer | HBL Account | 5 Working Days |
| Refund Voucher | 2 Working Days | |
| Okaramart Wallet | Okaramart Wallet | 1 Working Days |
| Equated Monthly Installments | Credit Card | 10 Working Days |
| Easypaisa Wallet | Easypaisa Wallet | 5 Working Days |
| Cash on Delivery (COD) | Okaramart Wallet | 1 Working Days |
| Okaramart Refund Voucher | Refund Voucher | 2 Working Days |
| JazzCash Mobile Account | Okaramart Wallet | 1 Working Days |
| Modes of Refund | Description |
| Okaramart Wallet | The Okaramart Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Okaramart Wallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the Okaramart Wallet. |
| Refund Voucher | Vouchers will be sent to the customer registered email ID on Okaramart and can be redeemed against the same email ID. |
| Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Okaramart, please contact your personal bank. |
| Easypaisa Wallet | If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter. |
| Bank Deposit | The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount. |
Important Note: The Voucher discount code can only be applied once. The the leftover amount will not be refunded or used for the next purchase even if the value of order is smaller than the voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:
| Payment Method | Refund Option | Refund Time |
| Debit/Credit Card | Debit/Credit Card | 25 Working Days |
| HBL Direct Transfer | HBL Account | 20 Working Days |
| Okaramart Wallet | Okaramart Wallet | 16 Working Days |
| Equated Monthly Installments | Credit Card | 25 Working Days |
| Easypaisa Wallet | Easypaisa Wallet | 20 Working Days |
| Easypaisa Shop (OTC) | Okaramart Wallet | 16 Working Days |
| Okaramart Refund Voucher | Refund Voucher | 17 Working Days |
| JazzCash Mobile Account | Okaramart Wallet | 16 Working Days |
Premium Sellers
Sellers can sell the items online and responsible for maintaining the quality of the product according to our policies. Sellers can grow their business even in lockdown and get sales.
Secure Marketplace
We are responsible for delivering a quality, proper and authentic product to our customers and maintain the balance of our marketplace. 100% refund on improper or low-quality products.
Buy/Sell Anything
Our target is to provide access to good things at home and people can sell their products online to grow their business even in lockdown. Buy things from your trusted stores and sellers.
My account
OkaraMart Marketplace
Wearhouse 1: Chak 2/4-L Okara, Punjab, Pakistan.
+ 92 305 310 9449
+ 92 311 600 5009
+ 92 311 600 5009
info@okaramart.com
